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RayneOps
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How We Work

Six stages, each ending in a decision you make.

The same process applies to AI agents, automation and GTM systems. Nothing is built before a scope is agreed, and nothing is handed over until it has been tested with your team.

  1. 01

    Discovery

    We learn how the work is done today, who is involved, and where time or quality is lost.

    • A short conversation about the process and its goals
    • A first look at the tools and data involved
    • An early view on whether we are the right fit
    You provide
    Someone who knows the process well, and an hour or two of their time.
    You receive
    A plain-language summary of the opportunity, or an honest view that this is not the right answer.
    Your decision
    Whether an assessment is worth doing.
  2. 02

    Workflow assessment

    We map the process step by step and identify which steps can be automated, which need judgement, and which should stay as they are.

    • Step-by-step process and pipeline map
    • Review of tools, data quality and access
    • Risks, constraints and approval points identified
    You provide
    Example cases, sample documents or records, and read access where appropriate.
    You receive
    A written assessment with prioritized findings and proposed human checkpoints.
    Your decision
    Which findings to act on first.
  3. 03

    Solution design

    We agree the scope of a first version, how it will be measured, and what it will deliberately not do.

    • Scope, success measures and exclusions
    • Architecture and tool choices
    • Estimated running costs and a written proposal
    You provide
    Decisions on scope, approval rules and acceptable providers.
    You receive
    A written proposal with scope, approach, timeline estimate and pricing.
    Your decision
    Approve, change or decline the scope before any build work begins.
  4. 04

    Implementation

    We build in your tools and accounts, in small increments, so you can see progress and adjust early.

    • Incremental build with regular reviews
    • Integrations configured with least-privilege access
    • Logging and alerting included from the start
    You provide
    Access to the systems in scope, and feedback at each review.
    You receive
    Working increments you can try, rather than a single reveal at the end.
    Your decision
    Sign off each component as it is completed.
  5. 05

    Testing and validation

    We test on real examples against the agreed criteria before anything runs unattended, and record the known limits.

    • Testing against representative cases
    • Approval rules and failure handling checked
    • Accuracy and limitations documented
    You provide
    Representative test cases and someone to review results.
    You receive
    A record of what was tested, what passed, and where human review remains necessary.
    Your decision
    Accept the system for use, or list what is outstanding.
  6. 06

    Handover, support or ongoing operations

    You receive documentation and training. From there your team runs the system, with agreed support, or RayneOps operates agreed parts of it.

    • Operating guide and technical documentation
    • Training for the people who use and oversee it
    • Written support terms or a managed operations scope
    You provide
    The people who will own the system day to day.
    You receive
    A system your team understands, with a clear owner and support arrangement.
    Your decision
    Whether, and how, to continue working together.

Responsibilities

What each side brings

You provide

  • A named person who can make decisions and approve what is sent
  • Access to the tools in scope, in accounts you own
  • A clear offer or process, and honest information about what has been tried
  • Responsibility for compliance with the laws that apply to your data and outreach

We provide

  • A written scope before any build work starts
  • Measures agreed in advance and reported as measured
  • Least-privilege access, with credentials held outside the code
  • Documentation your team can use after the engagement

We will not

  • Promise a number of leads, meetings, revenue or savings
  • Send anything in your name without your approval rules
  • Use data sources you have not approved
  • Lock your systems into accounts we own

Start with discovery.

A short description of the process is enough for a useful first conversation.

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